ServiceNow is changing the way people work and extending a service-orientation across throughout the organization.
We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better!
This is a terrific chance to shape, manage, mentor and grow a team of Account Development Representatives and/or Account Development Associates who provide lead generation, business development and qualification activities for the field sales. The team leverages inbound marketing leads and outbound prospecting to generate qualified meetings with both new and existing customers. The Manager drives performance by effectively managing the team toward meeting and/or exceeding monthly objectives.
A day in the life:
Be an inspirational coach and leader to a team of highly motivated and ambitious professionals starting their sales careers in the Saas marketplace
Collaborate closely with GDC Sales Director and peers to create opportunities and remove obstacles for ADRs to help them meet corporate pipeline and sales goals
Develop and own a deep understanding of the business segment you cover and the GTM (go to market) strategy
Work closely with Field Sales Leaders by participating in regular cadences and QBRs; communicating ADR weekly activities and achievements; trouble shooting issues and providing weekly/monthly reports
Coach on sales effectiveness and opportunity qualification, productivity, time management, and meeting established activity objectives, quotas and MBOs
Be accountable for quota achievement on a weekly, monthly and quarterly basis (this position does not hold its own quota; ADR quota rolls up to Team Leader)
Work closely with Sales Enablement Manager to ensure an effective and timely on-boarding for new hires
Provide regular 1 to 1 and group coaching by listening to calls and providing feedback; leading regular team calling and elevator pitching sessions
Ensure ADRs meet calling, email and social media daily activities
Ability and attention to detail to work with internal CRM system to route leads to the appropriate ADRs, reassign, manage day to day activities
Participate and work closely with Field Marketing Managers in developing marketing and sales campaigns with the objective of hitting desired goals
Perform monthly performance appraisals for all ADRs and administer performance improvement plans for any under performance
Understand and maintain current knowledge on ServiceNow’s services and applications
Keep informed on competitive services, promotional matter, sales techniques, pricing and marketing policies. Utilize resources and perform research to determine sales patterns and strategies
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. This role is a great springboard to many opportunities within ServiceNow and in leadership roles of all kinds.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or email@example.com for assistance.
To be successful in this role, we need someone who has:
1-3 yrs. related experience in a similar role
Healthy self-confidence and team-player mentality, mature, hard-working, possessing business acumen, professionalism and the ability to be authoritative when necessary
The ability to motivate and inspire ADRs meet and exceed goals
Experience in direct sales management and/or sales development experience in enterprise software sales or equivalent
Experience developing effective business relationships with all levels of internal and external client management
Must possess, strong oral, written, presentation, and interpersonal skills and possess characteristics that demonstrate ethical professionalism, assertiveness as a 'doer', always 'selling', adapts quickly to change, and as a catalyst influencing others
Must be able to organize and manage sales campaigns that may include various cross functional support from operations and/or marketing
CRM experience or comparable sales force automation tool
Enterprise IT infrastructure / application knowledge a plus
ITSM Industry and or company knowledge a plus
Additional Salary Information: Competitive base + bonus
Every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And we help people spend their time on work that’s meaningful, not menial. We're the Fastest-Growing Enterprise Software Company Over $1 Billion. Accelerate your impact on the world by solving enterprise?level challenges around the globe. Join us as we transform the way people work.